The Call Center Representative II Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: supervision; interviewing; public contact principles and practices; understanding and interpreting written material; and more.
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The OverDrive Read format of this ebook has professional narration that plays while you read in your browser. Learn more here.
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